Terms & Conditions

Last updated: July 2026

These Terms & Conditions ("Terms") govern your use of the iTech Repairs website (itechrepairsnorth.ca) and any repair, diagnostic, booking, or accessory service provided by iTech Repairs ("we", "us", "our") at our workshop located at 18 Wellington Street, Sioux Lookout, ON, Canada. By using our website, submitting a booking or contact form, or bringing a device to us for service, you agree to these Terms.

1. Repair Services & Free Diagnostics

We offer free diagnostics on mobile phones to identify the issue with your device before any repair work begins. For other device types, a diagnostic may be required to accurately assess the problem; we will let you know if a diagnostic fee applies before proceeding. A diagnostic does not guarantee that a device can be repaired — some issues may be found to be unrepairable or uneconomical to repair, in which case we will advise you of your options.

2. Estimates & Approval

Wherever possible, we provide a cost estimate before beginning a repair. Additional issues are sometimes discovered once a device is opened; if this happens, we will contact you before carrying out any work beyond the original estimate. Quoted turnaround times (e.g. "1–3 days") are estimates only and may vary depending on parts availability and the complexity of the repair.

3. Data Backup & Data Loss

We recommend backing up all data on your device before bringing it in for repair. While our technicians take reasonable care during every repair, some repairs (particularly water damage, software, and motherboard-level repairs) carry an inherent risk of data loss. iTech Repairs is not responsible for any loss of data, photos, contacts, apps, or other content on a device submitted for repair.

4. Parts & Warranty

We use quality original and OEM-grade replacement parts. All repairs completed by iTech Repairs are covered by a 90-day warranty against defects in the parts and workmanship of that specific repair. This warranty does not cover: damage caused after the repair (including further drops, cracks, or liquid exposure), pre-existing issues unrelated to the repaired component, or issues arising from unauthorized modification or repair by a third party after our service. Warranty claims must be made by contacting us with proof of the original repair.

5. Payment

Payment is due upon completion of the repair, unless otherwise agreed in advance. We will contact you once your device is ready and request payment before the device is returned, shipped, or made available for pickup.

6. Drop-off, Pickup & Shipping Options

Devices can be brought to us in several ways: in-person walk-in at our Sioux Lookout workshop, in-town pickup and drop-off, airport pickup and drop-off, fly-in cargo shipping, or mail-in repair. If you choose to ship your device to us by mail or cargo, you are responsible for packaging it securely and for shipping costs to and from our workshop, unless we've agreed otherwise. iTech Repairs is not responsible for damage or loss that occurs in transit with a third-party carrier before a device reaches our workshop or after it leaves our possession for return shipping, though we will assist with any carrier claims where possible.

7. Unclaimed Devices

If a completed repair is not paid for and collected, or arrangements for return shipping are not made, within 90 days of us notifying you that your device is ready, we reserve the right to consider the device abandoned and to dispose of or recycle it in accordance with applicable law, without further notice or liability to you.

8. Accessories

Accessories (such as phone cases, chargers, cables, screen protectors, and wireless chargers) shown on our website are available for purchase in-store only. This website is not an online shop — availability, pricing, and stock are not guaranteed and should be confirmed by visiting or contacting our shop directly.

9. Website Use & Booking Forms

When you submit our contact or booking forms, you agree to provide accurate and complete information. These forms are protected by Google reCAPTCHA; use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service. Submitting a form is a request for service or information, not a confirmed booking — we will contact you to confirm details.

10. Limitation of Liability

To the extent permitted by law, iTech Repairs' liability for any claim relating to a repair or service is limited to the amount you paid for that repair or service. We are not liable for indirect, incidental, or consequential damages, including loss of data or loss of use of a device, except where such liability cannot be excluded by law.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or for legal reasons. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the Province of Ontario and the applicable laws of Canada, without regard to conflict of law principles.

13. Contact Us

If you have questions about these Terms, please contact us:

iTech Repairs
18 Wellington Street, Sioux Lookout, ON, Canada
Phone: +1 807-216-2625
Email: contact@itechrepairsnorth.ca