Privacy Policy

Last updated: July 2026

This Privacy Policy explains how iTech Repairs ("we", "us", "our") collects, uses, and protects your personal information when you visit itechrepairsnorth.ca, submit our contact or booking forms, or bring a device to our workshop at 18 Wellington Street, Sioux Lookout, ON, Canada.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact form: your name, email address, phone number, and message.
• Booking form: your name, email address, phone number, the type and model of device, the issue you're experiencing, and your preferred repair method (walk-in, in-town pickup, airport pickup, fly-in cargo shipping, or mail-in repair).
• In-store or phone service: information you provide to us directly when arranging or discussing a repair, such as device details and contact information.

We do not knowingly collect payment card information through our website; payment is handled in person or by other means outside of this site.

2. How We Use Your Information

We use the information you provide to:

• Respond to your inquiries and provide quotes or estimates;
• Schedule, manage, and carry out repair or pickup/drop-off services;
• Contact you about the status of your device or repair;
• Improve our services and website.

We do not sell your personal information to third parties.

3. Third-Party Services

Our website uses the following third-party services, which may process limited technical data (such as your IP address) as part of their normal operation:

• Google reCAPTCHA — used to protect our contact and booking forms from spam and abuse. Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.
• Google Maps — used to display our workshop location on our Contact page, subject to Google's own privacy practices.
• Email delivery — messages submitted through our forms are sent to our business inbox to allow us to respond to you.

4. Cookies

Our website may use minimal cookies or similar technologies required for basic site functionality and for third-party services such as Google reCAPTCHA and Google Maps to operate. We do not currently use cookies for advertising or cross-site tracking.

5. Data Retention

We retain the information you provide for as long as reasonably necessary to fulfill the purpose it was collected for — for example, to complete a repair, respond to an inquiry, or honour our 90-day repair warranty — and as required to meet legal, accounting, or record-keeping obligations.

6. Data Security

We take reasonable steps to protect the personal information you provide to us from loss, misuse, and unauthorized access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You may contact us at any time to ask what personal information we hold about you, to request a correction, or to request that we delete information we no longer need to retain. We will respond to reasonable requests in accordance with applicable Canadian privacy law.

8. Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

iTech Repairs
18 Wellington Street, Sioux Lookout, ON, Canada
Phone: +1 807-216-2625
Email: contact@itechrepairsnorth.ca